Our community's well-being is our top priority. With this in mind, we've decided to temporarily close all North American stores.
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postcode:
Track an existing order
I don't understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Shipment in process: your item(s) are being located
Shipped: your item(s) are on their way
UPS Status explanation:
Ready for UPS: has been packaged
Shipped: is on its way
In Transit: is on its way
Out for Delivery: Arrives today
Ready for pickup: Ready to be picked up in store
Delivered: It's been dropped off
Exception: your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
When will my order be processed?
Generally, it takes up to 2 business days to process an order.
Why did my order get cancelled?
We apologize for the inconvenience resulting from the cancellation of your order. An email has been sent explaining the reason for the cancellation. Have more questions? Chat with us, we're happy to clarify.
It's been 2 days and my order is still pending. What does that mean?
It simply means that we're still locating item(s) listed in your order. We send email updates regarding order status every few days to keep you in the know.
How can I cancel my order?
Once an order has been submitted, you have 30 minutes to cancel any item that has not shipped; chat us or give us a call if you need to do so. In the event where you cannot reach us within that time, you will have the option of returning/exchanging your order. Visit our Return Policy for additional details.
When will I receive my order?
Order delivery and transit times depend on the shipping method you selected:
- Standard shipping: delivered within 6 business days from the date your order was placed (1-2 business days to ship and up to 4 business days of transit time).
- Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days to ship and up to 3 business days of transit time).
Note: check your inbox, we send you emails with information about your order status.
Your questions and comments are important to us. Our customer service team is available to answer any of your questions. Please be advised that our current response time is within 24 business hours.