Help Center

Start a Return
Submit a Warranty Claim
Copy Link

Return Policy

If you are not 100% satisfied with your purchase, you may return the item(s) for a full item refund or exchange as long as the items are not damaged, dirty, washed, altered or worn and are in their original packaging with any tags attached. We accept returns and exchanges in-store (online orders, in-store orders and store purchases) or we accept returns by mail (for online orders only) within 30 days of the original purchase date. Items must be unworn, in their original sealed packaging and/or box, and accompanied by the receipt or transactional email. Refunds will be credited to the original method of payment.

Returns can be made either in-store or online. Returns in-store and online are free.

Items purchased from other retailers, including department stores, should be returned to the store from which they were originally purchased and should be subject to the return policy of the originating retailer.

To return or exchange in store any items purchased online, please bring the items along with a copy of the order confirmation email or packing slip (included in your parcel) within 30 days of purchase. Returns by mail are only accepted for orders placed online. Note that PayPal & AfterPay purchases can be exchanged in-store or refunded to a Call it Spring gift card or to a debit card. Purchases made via Buy Now, Pay Later (BNPL) providers have their own return policies, which may include processing returns in-store only.
Copy Link

Return & Exchange Restrictions
  • In the interest of hygiene, face masks, earrings, hair accessories and insoles may not be refunded or exchanged at any time.
  • Items marked as final sale are not eligible for returns or exchanges.
  • Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
  • Purchases made via Afterpay, Klarna or Paypal are subject to their own return policies, which may include processing returns in-store only.

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 30 days of purchase, with the original receipt or gift receipt and original packaging. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.
Copy Link

Warranty Policy

If your footwear is defective or faulty within 60 days of the date of purchase, we will make it right. If you would like to make a warranty claim on your footwear purchase, simply contact us here. Please complete all the details in the form and our Customer Service Expert Team will be happy to assist you.Footwear is considered defective in the following cases:

  • Broken zippers
  • Broken heels or top lift
  • If a bottom sole is detaching from the shoe (stitch & glue)
  • If a footbed or in sock is detacing from the shoe (glue)
  • If a functional strap is coming apart; buckle or elastics
  • If the vegan leather is peeling off or cracking (unworn / not caused by wear and tear)
  • If a decorative ornament is / has fallen off (medium or large ornaments only)
Copy Link

Submit Your Warranty Claim Below

Your questions and comments are important to us. Our current response time is within 48 hours. If you want to contact one of our Customer Service Experts during our hours of operation, it will be our pleasure to serve you via phone or chat. Once you've completed the form, you will receive an email confirming your submission.

FAQs

How can I return my order?

Returns can be made either in-store or online. Returns in-store and online are free. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by mail.

In-Store Returns

To find the store near you, simply use our Store Locator. Return the unworn or unwashed item(s) to the location of your preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by mail; Paypal purchases can be exchanged in store, or refunded to a CALL IT SPRING gift card or to a debit card.

Online Returns

To initiate your online return, simply start a return request with your order number and postal code. Your order will then appear and you will be prompted to select the item(s) you wish to return. Click submit and we will send you the FedEx label via email with detailed instructions on how to proceed. You can choose to bring your package to a FedEx drop off location or schedule a pickup with FedEx. If you started your return online but decided to go to a store instead, please contact us so we can cancel the online return process.

Please note that shipping charges are non-refundable.

How do I start a return process online?

To start a return request, you will need to enter your order number (found in your order confirmation email) and the shipping address zip code. For orders shipped to store, please enter the store's zip code. No returns allowed on "Final Sale" items.

How long will it take for me to receive my refund?

Once your return or warranty claim is processed, refunds will usually appear within 2-5 business days if you paid by credit card or PayPal.However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

When will I received my refund after returning my item by mail?

Once your return is received and processed at our warehouse, your refund will be issued within 2-5 business days. Depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement.

What items are not eligible for return?

Items marked as final sale are not eligible for returns. In the interest of hygiene shoe care products may not be returned at any time.Items purchased from other retailers, including department stores, or 3rd party websites, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.Purchases made via Afterpay, Klarna or Paypal are subject to their own return policies, which may include processing returns in-store only.

What do I do if I lost my shipping label?

Chat us and provide us your order number and we'll email you a replacement.

How can I return my Buy Now, Pay Later (BNPL) order?
Afterpay

Afterpay purchases can be returned in-store or by mail for a refund. Purchases returned in-store can be refunded on a debit card, credit card or an ALDO gift card. Note that for in-store returns, Afterpay will continue taking the installments from your account until the full payment is complete. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.

Other BNPL Providers

BNPL orders, such as Zip, can only be returned in-store and refunded on an ALDO gift card or credit card. Note that the BNPL provider will continue taking the installments from your account until the full payment is complete. Do not return your purchase directly to the service provider.

If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.