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Track my Order
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We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code.

Please allow at least 24 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

Note on addresses:

Billing address must match your name, address and postal code exactly as they appear on your credit card statement.

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Available Shipping Options

Enjoy free standard shipping on orders $75+.
Shipping Method
Cost
Shipping Method
Cost
Ship to a Call It Spring store (3-4 business days)
Free
Standard Shipping for orders $75+
Free
Standard Shipping (3-4 business days)
$9.95
A few exceptions apply:

  • We do not ship to Nunavut, Yukon or the Northwest Territories at this time.
  • Shipping is not available to A.P.O/F.P.O and P.O. box addresses.
  • FedEx may not deliver to certain remote areas. If this applies to your location, you have the option to ship your package to a nearby FedEx location for convenient pickup.
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Shipping FAQs

How long will it be before I receive my order?

Once you receive a shipping confirmation email, your item(s) will be delivered via the shipping method you selected.Please allow at least 48 hours after receiving your shipment confirmation email before clicking the tracking link. This gives the courier time to pick up your order from the shipping location.

My tracking number shows as delivered but I haven't received my order. What should I do?

If you see that the package was delivered but you haven't received it, be sure to check around your property, with your neighbours, or with any other members of your household or any dedicated parcil areaThe package may have been left in a secure location if you weren't around at the time of delivery. If you still can't locate it, please wait 48 business hours post-delivery to chat or call us, and we will gladly get to the bottom of it

How do I pick up my order in-store?

You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, please contact us.

I ordered multiple items. Will I receive them separately?

It is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.

Do you deliver on weekends?

At this time, we do not offer weekend delivery. Our standard delivery days are Monday to Friday, excluding statutory holidays.If you place an order over the weekend, it will be processed within the next 2 business days.

What courier do you use?

All of our orders are shipped with FedEx.
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Ordering FAQs

What information do I need to provide when placing a order?

You will need to provide your full name, a shipping address including apartment/suite/unit number (if applicable) that matches your credit card statement, city, province, postal code, country, phone number (for delivery updates or issues) & email address (for order confirmation and tracking).We recommend having this information saved in your Shopify account for a quicker and easier checkout experience.

I accidentally placed my order with the incorrect shipping address. What should I do?

Once your order has been placed, we unfortunately cannot modify your address. If the delivery attempt fails and the package is returned to us, we will issue a refund once received. For further assistance, please contact us.

How do I pick up my order in-store?

You will receive an email when your order is ready for pick up. When you get to the store, please present the confirmation email or your original receipt, as well as a photo ID to a store associate. You have 28 days to pick up your order in-store. If you do not pick up your order within this time frame, please contact us.

Can I cancel or modify my order?

Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.