Our community's well-being is our top priority. With this in mind, we've decided to temporarily close all North American stores.
How can I return my order?
You may return online orders for free via courier or at any Call It Spring store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail; Paypal purchases can be exchanged in store, or refunded to a Call It Spring gift card or to a debit card.
To return in-store
To find a store nearest you, use our Store Locator. Return the unworn or unwashed item(s) to the location of your preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to a Call It Spring gift card or to a debit card.
Free Returns via courier
To commence your return, simply put in your order number and zip code in the box and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.
How long will it take for me to receive my refund?
If your purchase was made with a debit or credit card, you will see your refund within 2-5 business days from the date it was processed. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected upon your statement. A Paypal refund should be reflected within 2-5 business days from the processing date.
What is your return policy?
We guarantee to refund unworn or unwashed items when returned in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to the original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. No items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 & 27. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which they were originally purchased and should be subject to the return policy of the originating retailer.
How can I exchange my order?
If you are not fully satisfied with your purchase, visit one of our store locations and our associates will gladly help you find the style or size that's right for you.
We currently cannot offer you an exchange through our online system.
What is your price adjustment policy?
Price adjustments may be applied with the original receipt on regular priced items bought in store only, within 7 days of the original purchase. They are not applicable on items purchased on promotion or in conjunction with a fundraising campaign. There is no price adjustment on online purchases.
How can I get a copy of my receipt?
A copy of your online order receipt should be included with your package. It may be found either on the inside or folded behind the shipping label on the exterior of the package. If you've misplaced it and need a new copy, simply send us a request by providing your order number via chat or email us at callitspringweb@aldogroup.com.
For purchases made in store, you may have selected an e-receipt and can chat us to obtain a copy. In the event that you chose a printed receipt, we can't unfortunately duplicate it.
Do I need to pay to return my order?
We offer free shipping on all online returns.
I printed out my label and misplaced it, how can I retrieve it?
We're here for this sorta thing. Chat us and provide us your order number and we'll email you a replacement.
I only see the option to return my order through UPS on the website. Am I able to return it with any other courier?
To take full advantage of our free online return service and ensure a smooth refund process, you must return your order using the prepaid UPS return label. The label will be emailed to you upon completion of your return request. The email will also include links to help you find your nearest UPS drop-off point, or schedule a pickup with UPS.
I don't have a printer, how can I get a prepaid return label?
Chat us your order number and we will mail you a printed label.
Your questions and comments are important to us. Our customer service team is available to answer any of your questions. Please be advised that our current response time is within 24 business hours.