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Return Policy

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 60 days of purchase, with the original receipt or gift receipt and original packaging. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.

Returns can be made either in-store or online. Returns in-store are always free. Returns by mail have a shipping fee of $4.95 + taxes that will be automatically deducted from your refund total. This fee is not refundable.
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Return & Exchange Restrictions
  • In the interest of hygiene, face masks, earrings, hair accessories and insoles may not be refunded or exchanged at any time.
  • Items marked as final sale are not eligible for returns or exchanges.
  • Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and will be subject to the return policy of the originating retailer.
  • Purchases made via Afterpay, Klarna or Paypal are subject to their own return policies, which may include processing returns in-store only.

If you are not 100% satisfied with your purchase, you may refund or exchange your unworn item(s) within 30 days of purchase, with the original receipt or gift receipt and original packaging. Refunds will be credited to the original method of payment. Please allow up to 10 business days for your refund to be processed.
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Warranty Policy

If your footwear is defective or faulty within 60 days of the date of purchase, we will make it right. If you would like to make a warranty claim on your footwear purchase, simply contact us here. Please complete all the details in the form and our Customer Service Expert Team will be happy to assist you.Footwear is considered defective in the following cases:

  • Broken zippers
  • Broken heels or top lift
  • If a bottom sole is detaching from the shoe (stitch & glue)
  • If a footbed or in sock is detacing from the shoe (glue)
  • If a functional strap is coming apart; buckle or elastics
  • If the vegan leather is peeling off or cracking (unworn / not caused by wear and tear)
  • If a decorative ornament is / has fallen off (medium or large ornaments only)
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Ready To File A Claim?

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FAQs

How can I return my Buy Now, Pay Later (BNPL) order?

Afterpay

Afterpay purchases can be returned in-store or by mail for a refund. Purchases returned in-store can be refunded on a debit card, credit card or an ALDO gift card. Note that for in-store returns, Afterpay will continue taking the installments from your account until the full payment is complete. Purchases returned by mail will be refunded directly to your Afterpay account. Do not return your purchase directly to Afterpay.

Other BNPL Providers

BNPL orders, such as Zip, can only be returned in-store and refunded on an ALDO gift card or credit card. Note that the BNPL provider will continue taking the installments from your account until the full payment is complete. Do not return your purchase directly to the service provider.

If you believe that there is an issue or problem with your BNPL purchase payment, please contact their customer service department directly.