We guarantee to refund unworn, unwashed items, not marked final sale, when you return them in sellable condition, with the original receipt and packaging, within 60 days of your purchase. Call It Spring reserves the right to refuse any return sent or communicated after the 60-day period or the return of any item which is not in the same condition as when received. Refunds will be credited to the original method of payment.
A few exceptions...
- In the interest of hygiene, sunglasses, jewellery, face masks, earrings, hair accessories, insoles and the ZIP VIBE vibrators may not be refunded or exchanged at any time.
- No final sales items can be exchanged or refunded.
If you are returning hoodies, joggers, bike shorts or leggings that you purchased online, you may return these items via courier service. If purchased in stores, you may return or exchange these items in particiapting stores.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
Purchases made via Afterpay or other Buy Now, Pay Later (BNPL) providers have their own return policies, which may include processing returns in-store only. Please refer below for more details.
If you ordered "Final Sale" products, you cannot return them.