For pre-order item(s), please await your shipping confirmation email to track your package.
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postal code:
Track an existing order
I don't understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Shipment in process: your item(s) are being located
Shipped: your item(s) are on their way
UPS Status explanation:
Ready for UPS: has been packaged
Shipped: is on its way
In Transit: is on its way
Out for Delivery: Arrives today
Ready for pickup: Ready to be picked up in store
Delivered: It's been dropped off
Exception: your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
When will my order be processed?
Generally, it takes up to 2 business days to process an order.
Why did my order get cancelled?
We apologize for the inconvenience resulting from the cancellation of your order. An email has been sent explaining the reason for the cancellation.
It's been 2 days and my order is still pending. What does that mean?
It simply means that we're still locating item(s) listed in your order. We send email updates regarding order status every few days to keep you in the know.
How can I cancel an order?
Once your order has been placed, it cannot be modified or cancelled. If you wish to purchase additional items, you must do so as part of a new transaction or if you are not satisfied with your order, not to worry, we have a very easy return policy. Visit our Return Policy for additional details.
When will I receive my order?
Please note that due to the operating schedule of our carrier, you may see delays in tracking information during the Holiday period from Dec 25 to 28 and Dec 31 to Jan 2.
Order delivery and transit times depend on the shipping method you selected.
-Standard shipping: delivered within 6 business days from the date your order was placed (1-3 business days to ship and up to 7 business days of transit time).
-Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days to ship and up to 3 business days of transit time).
Note: check your inbox, we send you emails with information about your order status.
If you have any questions about our rad products and amazing deals, go to our live chat, email us or call us toll-free; our team is happy to help.