For pre-order item(s), please await your shipping confirmation email to track your package.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Shipment in process: your item(s) are being located
Shipped: your item(s) are on their way
UPS Status explanation:
Ready for UPS: has been packaged
Shipped: is on its way
In Transit: is on its way
Out for Delivery: Arrives today
Ready for pickup: Ready to be picked up in store
Delivered: It's been dropped off
Exception: your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
We apologize for the inconvenience resulting from the cancellation of your order. An email has been sent explaining the reason for the cancellation.
Please note that due to the operating schedule of our carrier, you may see delays in tracking information during the Holiday period from Dec 25 to 28 and Dec 31 to Jan 2.
Order delivery and transit times depend on the shipping method you selected.
-Standard shipping: delivered within 6 business days from the date your order was placed (1-3 business days to ship and up to 7 business days of transit time).
-Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days to ship and up to 3 business days of transit time).
Note: check your inbox, we send you emails with information about your order status.
Your questions and comments are important to us. Our current response time is within 48 hours. If you want to contact one of our Customer Service Experts during our hours of operation, it will be our pleasure to serve you via phone or chat.