Please allow 1-2 business days for handling time. Once you receive a shipping confirmation email, your item (s) will be delivered depending on the shipping method you select.
- Order placed
- Order processed
- Shipped
- Received
Our community's well-being is our top priority. With this in mind, we've decided to temporarily close all North American stores.
I accidentally placed my order with the incorrect shipping address. What should I do?
Chat us or give us a call right away so we can correct your address before your order ships.
How will I know if my order went through?
You will receive an order confirmation email shortly after you complete the checkout process. Be sure to scan your junk mail folder just in case it didn't make it into your inbox. If it's been 48 hours and still no email confirmation in sight, chat us and we'll figure it all out for you.
The item I want is out of stock. What do I do now?
So sorry you missed it! We aspire to provide shoes and accessories that match everyone's personal style. Be sure to search our site for a similar style or call us at 1-866-225-2992 and one of our associates will gladly help you find something you'll love.
How do I use my Promotional Code?
Promo codes can be applied at checkout. Simply click on the Promo Code box situated to the left of the purchase total and enter your code. Doesn't seem to be working? Our agents will gladly assist you. Contact our Customer Contact Center via chat or by calling 1-866-225-2992.
When placing an order I got an error message telling me to contact the Customer Care Center. What went wrong?
If you've received this error message after you remitted your payment information, be sure to double check that your billing address appears exactly as it does on your credit/debit card statement. If you still get an error message, make sure that there are no pop-ups being blocked, which may be necessary to complete the order. Neither are the issue? Give us a call or chat us and we'll gladly help you out.
If I purchase a style and it doesn't fit properly, what are my options?
We want you to be fully satisfied with every purchase. Visit our Return Policy for more details.
Is it safe to shop online at Call it Spring?
Call It Spring is very proud to offer our customers a fully secure shopping environment. Spring is a "Verisign Secured" site, meaning that all credit card information and other confidential information is encrypted using SSL technology. Your credit card information will not be retained once you make a purchase.
Spring is also a McAfee SECURE Website, ensuring that your information is protected. McAfee SECURE tests websites daily for vulnerabilities, dangerous content and links that expose consumers' computer and personal information to malicious use. McAfee SECURE helps protect businesses and consumers from hackers, adware, spyware, browser exploits, spammers, phishing attacks, and online scams.
How can I change my order?
Once an order has been submitted, you have 30 minutes to make changes or cancel any item that has not shipped; chat us or give us a call if you need to do so. In the event where you cannot reach us within that time, you will have the option of returning/exchanging your order. Visit our Return Policy for additional details.
Can I order in bulk?
At Call It Spring, we are proud to offer exclusive products. Our items are available in limited quantities. Get them before they're gone!
Why can't I order this product?
There are some products that are unavailable to ship to California at this time. This is due to their state law, to possess with intent to sell, or to sell within the state certain products.
Do you match prices if an item goes on sale after my purchase?
Price adjustments may be applied with the original receipt on regular priced items bought in-store only, within 7 days of the original purchase. Price adjustments are not available on items purchased on promotion or in conjunction with a fundraising campaign. There is no price adjustment on online purchases.
Why are there processing delays?
We may require a little time to locate, pack and ship items in your order. We'll notify you with updates via email at every step of your order and delivery process.
I accidentally placed my order with the standard "up to 6 business day" delivery, but I need to receive my order tomorrow. What should I do?
We unfortunately cannot change shipping options once your order has been placed. We can offer to cancel your order and replace it with a new one with express shipping.
However, the quickest shipping option that we offer at this time is up to 5 business day express shipping. At this moment, we do not offer next day delivery.
What are cookies? Do I need to enable cookies on my browser?
Cookies are little bits of information that websites store on your computer when you visit them. A website might use a cookie to store the fact that you've logged in or visited before; that way when you return, you won't need to log in again. Enabling cookies on your browser is not essential.