Help Center
How Can I Return My Order?
Please note items marked as final sale are not eligible for returns or exchanges. For any questions, please contact our Customer Contact Center.
If your order was placed on December 23rd, 2022 or prior to, we ask that you contact our Customer Contact Centre for more details.
Please note that shipping charges are non-refundable.
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and zipcode:
I don’t understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Shipment in process: your item(s) are being located
Shipped: your item(s) are on their way
UPS Status explanation:
Ready for UPS: has been packaged
Shipped: is on its way
In Transit: is on its way
Out for Delivery: Arrives today
Delivered: It's been dropped off
Exception: your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
How can I cancel an order?
Once your order has been placed, it cannot be modified or cancelled. If you are not satisfied with your order, not to worry, we have a very easy return policy. Please note for all final sale purchases, there are no returns or exchanges. For more questions, please contact our customer contact centre.
How long will it take to receive my refund?
We will notify you by email once your return has been received. If you purchased with a credit card, you will see your refund within 2-5 business days from the processing date. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. A Paypal refund should be reflected within 2-5 business days from the processing date.
What are cookies? Do I need to enable cookies on my browser?
Cookies are little bits of information that websites store on your computer when you visit them. A website might use a cookie to store the fact that you've logged in or visited before; that way when you return, you won't need to log in again. Enabling cookies on your browser is not essential.
What does being Peta-Approved vegan mean?
Being PETA-Approved Vegan means all Call It Spring products are free from any animal materials and byproducts and no animals are used or harmed in the making of any of our products.
How can I tell which products have BEDfoam comfort technology?
Look out for our B.E.D Foam™ logo in the style notes of products containing our new sustainable comfort insoles.
Why did Call It Spring go vegan?
Our decision to become fully vegan is just one part of our journey to building a better tomorrow, together.
We wanted to make it easier for customers to shop for accessible, animal-friendly options, feeling good about their choices without compromising on style.
The use of leather and other animal-sourced materials was never a large part of our collection, so moving to vegan was a natural next step for us.
What materials does Call It Spring use instead of leathers and animal-based materials?
We use high-quality synthetic leathers (polyurethane) and microsuedes in making our collections. Our designers are continually exploring the latest advancements in sustainable materials to incorporate, including algae foam, recycled plastics, and other innovative options.
As members of the Sustainable Apparel Coalition, Call It Spring uses the Higg Index Product Tools to test the environmental performance of different designs. This information helps our designers and sourcing team make better choices to reduce the impact of our products.
Does Call It Spring have a sustainability policy?
Call It Spring has an ever-evolving sustainability policy and dedicated CSR team committed to advancing brand standards in everything from responsible sourcing; sustainable packaging; factory auditing; cause partnerships; and charting a roadmap for all of Call It Spring’ brand-purpose and sustainability endeavours and initiatives.
As part of our wider “Low Carbon Strategy”, Call It Spring is proud to be Certified Climate Neutral, meaning we offset carbon emissions from all business travel, and power our stores, offices and distribution centres with 100% renewable energy. We are members of the Sustainable Apparel Coalition (SAC) and incorporate the coalition’s Higg Index Tools to score environmental impacts in our supply chain.
We are PETA-Approved Vegan, demonstrating the highest standards of animal-friendly production.
We are committed to sustainable packaging and sourcing deforestation-free shoeboxes that have been certified by the FSC, as well as using vegetable-based inks on our packaging. We also work with our sourcing partners to reduce any unnecessary packaging (ex. shoebox stuffing materials).
We are members of the Sustainable Apparel Coalition (SAC) and incorporate the coalition’s Higg Index Tools to score environmental impacts in our supply chain.
Why can’t I order products on the website?
Where can I find Call It Spring products in the United States?
How can I unsubscribe from the Call It Spring newsletter?
To unsubscribe from the Call It Spring newsletter, please go back to the most recent email communication received from Call It Spring and click on the unsubscribe button within the footer of the communication. If you are unable to do so, please contact our customer service centre.