Free Shipping For Pick-Up-In-Store & Online Orders of $45+
Free Shipping For Pick-Up-In-Store & Online Orders of $45+
Help Center
Overview
How can I find a Call It Spring product that I am looking for?
Easy: enter the style name or number in the search box at the top right of the page. Don't have a specific style in mind? Use our top navigation to browse our categories. Use the filters on our category pages to help you narrow down options in your size, colour and price range.
What is your return policy?
We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 60 days of purchase. Refunds will be credited to the original method of payment. In the interest of hygiene, earrings, cosmetics and underwear may not be refunded or exchanged at any time. Swimwear may not be returned if the hygiene seal is broken. No items may be returned or exchanged between Black Friday and Cyber Monday or on December 26 and 27. Items can only be returned or exchanged in the country in which they were originally purchased.
Items purchased from other retailers, including department stores, should be returned to the store from which it was originally purchased and should be subject to the return policy of the originating retailer.
How can I return my order?
You may return online orders free via courier or at any Call It Spring store. Purchases and orders placed in store can be returned in store only. Note that Paypal purchases are only refundable through Paypal if returned by Mail; Paypal purchases can be exchanged in store, or refunded to a Call It Spring gift card or to a debit card.
To return in-store
To find a store nearest you, simply put your postal code to the right. Return the unworn or unwashed item(s) to the location of you preference and our associates will be pleased to assist you. Purchases paid for using split payment (part Gift Card, part other payment method) will always be refunded to the Gift Card(s) first. Any remaining balance will be paid back to the other payment method originally used. Note that Paypal purchases are refundable through Paypal only if returned by Mail; Paypal purchases can be exchanged in store, or refunded to a Call It Spring gift card or to a debit card.
__Free Returns via courier __
To initiate your return, simply put in your order number and postal code on the top right and click on Start a return request. Your order will then appear and you will be prompted to select the item(s) you wish to return. Please select the dropdown option which best describes the reason for your return. Click submit and we will send you the UPS label via email with detailed instructions on how to proceed.
How can I track my order?
We'll send you email updates at just about every step of your order's journey. You can also track it by providing your order number and postcode:
Track an existing order
I don't understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
- Shipment in process: your item(s) are being located
- Shipped: your item(s) are on their way
UPS Status explanation:
- Ready for UPS: has been packaged
- Shipped: is on its way
- In Transit: is on its way
- Out for Delivery: Arrives today
- Ready for pickup: Ready to be picked up in store
- Delivered: It's been dropped off
- Exception: your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
I just placed an order online, when will I receive it?
Order delivery and transit time depend on the shipping method you selected.
-Standard shipping: delivered within 6 business days from the date your order was placed (1-2 business days for handling and up to 4 business days of transit time).
-Express shipping: delivered within 5 business days from the date your order was placed (1-2 business days for handling and up to 3 business days of transit time).
Note: Check your inbox, we send emails with information about your order status.
How long will it take for me to receive my refund?
If your purchase was made with a debit or credit card, you will see your refund within 2-5 business days from the date it was processed. However, depending on your financial institution, it could take up to 10 business days for your funds to be reflected on your statement. A Paypal refund should be reflected within 2-5 business days from the processing date.
How can I find my nearest Call It Spring store?
Visit our Store Locator to find the Call It Spring store closest to you.
How do I protect my shoes?
Protecting your shoes is a vital step in ensuring that they last for all your upcoming occasions. We carry a vast array of shoe care products from waterproof sprays to cleaning wipes to polishing solutions. The right product for you will depend on the material of your shoes. If you'd like some expert advice on which care product to use, bring your shoes to your nearest Call It Spring store for a more personalized recommendation.
How can I cancel my order?
Once an order has been submitted, you have 30 minutes to cancel any item that has not shipped; chat us or give us a call if you need to do so. In the event where you cannot reach us within that time, you will have the option of returning/exchanging your order. Visit our Return Policy for additional details.
Why did Call It Spring decide to go vegan?
Our customers asked and we listened. CALL IT SPRING noticed a growing demand for vegan footwear, particularly over the last few years as veganism has become increasingly adopted. Find out more here.