How Can I Return My Order?
Please note items marked as final sale are not eligible for returns or exchanges. For any questions, please contact our Customer Contact Center.
If your order was placed on December 23rd, 2022 or prior to, we ask that you contact our Customer Contact Centre for more details.
Please note that shipping charges are non-refundable.
How can I track my order?
I don’t understand the status shown for my order. Please clarify.
Here is a quick cheat sheet to help define the terms we use to explain your order status:
Shipment in process: your item(s) are being located
Shipped: your item(s) are on their way
UPS Status explanation:
Ready for UPS: has been packaged
Shipped: is on its way
In Transit: is on its way
Out for Delivery: Arrives today
Delivered: It's been dropped off
Exception: your shipment is currently within the UPS network; however, an unforeseen event has occurred that could result in a change to the scheduled delivery date.
How can I cancel an order?
How long will it take to receive my refund?
What are cookies? Do I need to enable cookies on my browser?
What does being Peta-Approved vegan mean?
How can I tell which products have BEDfoam comfort technology?
Why did Call It Spring go vegan?
Our decision to become fully vegan is just one part of our journey to building a better tomorrow, together.
We wanted to make it easier for customers to shop for accessible, animal-friendly options, feeling good about their choices without compromising on style.
The use of leather and other animal-sourced materials was never a large part of our collection, so moving to vegan was a natural next step for us.
What materials does Call It Spring use instead of leathers and animal-based materials?
We use high-quality synthetic leathers (polyurethane) and microsuedes in making our collections. Our designers are continually exploring the latest advancements in sustainable materials to incorporate, including algae foam, recycled plastics, and other innovative options.
As members of the Sustainable Apparel Coalition, Call It Spring uses the Higg Index Product Tools to test the environmental performance of different designs. This information helps our designers and sourcing team make better choices to reduce the impact of our products.
Does Call It Spring have a sustainability policy?
Call It Spring has an ever-evolving sustainability policy and dedicated CSR team committed to advancing brand standards in everything from responsible sourcing; sustainable packaging; factory auditing; cause partnerships; and charting a roadmap for all of Call It Spring’ brand-purpose and sustainability endeavours and initiatives.
As part of our wider “Low Carbon Strategy”, Call It Spring is proud to be Certified Climate Neutral, meaning we offset carbon emissions from all business travel, and power our stores, offices and distribution centres with 100% renewable energy. We are members of the Sustainable Apparel Coalition (SAC) and incorporate the coalition’s Higg Index Tools to score environmental impacts in our supply chain.
We are PETA-Approved Vegan, demonstrating the highest standards of animal-friendly production.
We are committed to sustainable packaging and sourcing deforestation-free shoeboxes that have been certified by the FSC, as well as using vegetable-based inks on our packaging. We also work with our sourcing partners to reduce any unnecessary packaging (ex. shoebox stuffing materials).
We are members of the Sustainable Apparel Coalition (SAC) and incorporate the coalition’s Higg Index Tools to score environmental impacts in our supply chain.
Why can’t I order products on the website?
Call It spring ships to customers in Canada only. If you're in the US, you can shop our latest collections online at DSW and Macy's. For further questions or inquiries about our shipping policy, please contact out customer service
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