To our community: An important ALDO Group business update. Read more
What are virtual store visits and and curbside pickups appointments?
Virtual Visits: We're bringing our store to you, with video chat! Connect with our store associates virtually to get product recommendations, style & fit expertise or help answering you questions.
Curbside Pickup: For a safe and speedy experience, select a time to pick up your order at a designated area by our store. We’ll deliver it to you when you arrive!
I was expecting my order to arrive in a store that is now temporarily closed, what happens next?
If you've already received your order pickup confirmation, you have the option to set up a curbside pick up appointment at one of our stores (currently offered in select Ontario and Quebec stores) or you can wait until the store is reopen. We apologize for any inconvenience this may cause and thank you for your patience.
If you haven't received your order pickup confirmation email, we may be able to assist you in rerouting your package. Please contact our Customer Service team for further assistance.
I need to return a purchase I made in-store, what are my options?
For our stores that are currently open, we are happy to accept returns for purchases made in-store. For your convenience, we have extended the in-store return policy in the provinces of Québec and Ontario to 30 days after your local store reopens. All other terms and conditions of our standard Return Policy apply. Please check out our store locator for all store details.
When will Call It Spring Stores reopen?
Following local government and public health authority guidelines, we’re so happy to announce that the majority of our stores are now open! Please check out our store locator for all store details.
Are face masks mandatory in-store?
We respectfully require that our customers wear face masks when visiting our stores. As such, our associates have the right and responsibility to refuse service to customers who are not wearing face masks.
What is Call It Spring doing to keep associates safe?
As the health and safety of our people, customers’ and communities are our top priority, we are closely monitoring and respecting regulations provided by the government of the regions our stores are located, including COVID-19 regulations.
To ensure we help minimize the spread of the virus and keep each other safe, we are instilling the mandatory wear of face masks in all of our store locations, effective July 18th 2020.
We’re also closely aligned with government policies, public health guidelines and are enforcing an increase in the frequency of cleanings and precautionary health measures for all associates. This includes frequent handwashing, social distancing and staying home when showing symptoms or sick.
Here are some measures we’ve put in place:
-In smaller back stores, we are only allowing one associate per shift.
-In larger Distribution Centers, we are diligently reinforcing 6FT/2M physical distancing rules at all times throughout each shift.
-All associates must wear gloves when handling boxes, products and any other materials or tools on site.
-All associates are receiving their own tools at the beginning of each shift.
-All shared workstations and equipment are being sanitized before and after each shift.
-Extra sanitizing stations have been installed and we’re increasing the frequency of cleaning and sanitizing of all door handles, faucets and kitchen areas to every hour.
My order shows it's been returned to sender, what happens next?
Due to the current circumstances, we're sorry we couldn't deliver your package as expected. A refund will be issued on your original method of payment once the package is received at our Distribution Centre. Please allow up to 5 business days from the processing date for your funds to be reflected on your statement.
Your questions and comments are important to us. Our current response time is within 48 hours. If you want to contact one of our Customer Service Experts during our hours of operation, it will be our pleasure to serve you via phone or chat.