Welcome back, friends. We've missed you a whole lot & we srsly can't wait to see you in person.
Since the last time you saw us, we've been busy taking big steps to ensure your return to our stores is safe and enjoyable.
We big time care about your health and safety so we've stepped it up to ensure we're following leading guidelines to keep you and our amazing team of associates safe.
Here's what you can expect in a store near you:
To help minimize the spread of the virus and keep each other safe, we would like to advise our Call It Spring community that it is now mandatory for both customers and associates to wear a face mask at all times in all of our store locations.
So fresh and so clean, clean
Sanitized store environments and products + lots of hand sanitizer for everyone.
Less is More
Reduced store capacity.
Close to our hearts but safely apart
Social distancing guide markers and rearranged seating areas for safe product try-ons
Easy, breezy, planet-friendly transactions
Tap & pay transactions and e-receipts for contactless transactions that also help save trees.
We got you
From 6ft away, the Call It Spring team will be on-hand in masks and gloves to assist you with personalized service and try-ons.
Want to try-on at home? No problem. We have a 60 day return for all purchases.
What is Call It Spring doing to keep associates safe?
As the health and safety of our people, customers’ and communities are our top priority, we are closely monitoring and respecting regulations provided by the government of the regions our stores are located, including COVID-19 regulations.
To ensure we help minimize the spread of the virus and keep each other safe, we are instilling the mandatory wear of face masks in all of our store locations, effective July 18th 2020.
We’re also closely aligned with government policies, public health guidelines and are enforcing an increase in the frequency of cleanings and precautionary health measures for all associates. This includes frequent handwashing, social distancing and staying home when showing symptoms or sick.
Here are some measures we’ve put in place:
-In smaller back stores, we are only allowing one associate per shift.
-In larger Distribution Centers, we are diligently reinforcing 6FT/2M physical distancing rules at all times throughout each shift.
-All associates must wear gloves when handling boxes, products and any other materials or tools on site.
-All associates are receiving their own tools at the beginning of each shift.
-All shared workstations and equipment are being sanitized before and after each shift.
-Extra sanitizing stations have been installed and we’re increasing the frequency of cleaning and sanitizing of all door handles, faucets and kitchen areas to every hour.
I was expecting my order to arrive in a store that is still temporarily closed, what happens next?
If you've already received your order pickup confirmation, your order will only be available once our stores re-open. We apologize for any inconvenience this may cause and thank you for your patience.
If you haven't received your order pickup confirmation email, we may be able to assist you in rerouting your package. Please contact our Customer Service team for further assistance.